FAQ

Ordering & Payment Security


Q1: How do I place an order?

The ordering process is simple and intuitive, completed in just four steps:

Select Products: Browse our catalog and add your desired items to the cart.

Enter Details: Proceed to checkout and fill in your shipping address and contact information accurately.

Secure Payment: We accept major global credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed directly through a highly encrypted payment gateway with no unnecessary redirects.

Confirm Order: After successful payment, you will receive an immediate confirmation email at lineahomeservice@outlook.com, and we will begin processing your shipment.


Security: We use a globally recognized PCI-DSS certified platform with end-to-end encryption. Your credit card details are processed through protected financial channels, and our system does not store any sensitive card data, ensuring 100% secure payments.


Q2: Is my payment information safe?

Absolutely. Protecting your privacy and financial security is our top priority. We use a dual-protection system:

Global Financial Standards: Our payment platform is PCI-DSS certified, meeting the highest international security requirements for payment data.

Bank-Grade Encryption: SSL/TLS end-to-end encryption ensures your credit card number, billing address, and other sensitive data are locked in real time during transmission. Even our internal team cannot access your card details, guaranteeing a worry-free shopping experience.


 Order Shipping & Delivery Time (US Direct Shipping)


Q3: Where do you ship from, and how long does delivery take?

All orders are shipped directly from our USA warehouse to ensure quality control and efficient processing.

Order Processing: After order confirmation (usually within 12 hours of payment), we will complete sorting and hand over the package to the logistics provider within 2 business days.

Estimated Delivery Time:

USA Orders: Enjoy expedited shipping with a standard delivery time of 3–5 business days.

International Orders: Typically 7–15 business days, depending on the destination and local logistics speed.


Duties & Taxes (All-Inclusive Pricing)


Q4: Will I be charged additional duties or taxes upon delivery?

No. To make your cross-border shopping as seamless as local shopping, we offer an all-inclusive pricing policy:

All Fees Included: The total amount you pay at checkout covers the product cost, international shipping, and any applicable import duties or VAT in your destination country.

No Hidden Charges: You will not be required to pay extra fees to customs or the courier upon delivery. We handle all clearance and tax procedures.

Hassle-Free Delivery: Prepaid taxes ensure smoother customs clearance and a truly “what you see is what you pay” experience.


Order Tracking & After-Sales Support


Q5: How can I track my order in real time?

We provide full transparency with real-time tracking:

Email Notification: Once your order ships, a tracking number will be sent to your registered email at lineahomeservice@outlook.com.

Account Check: You can log into your account anytime and view the latest tracking updates in the “Order History” section.

Official Tracking: Use the tracking number to check the package status and estimated delivery date on the official websites of carriers like UPS, DHL, or FedEx.