Refund policy

Thank you for your support and trust. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Hassle-Free Return Guarantee


We offer a 30-day return window starting from the date of delivery (based on logistics confirmation).

Return Conditions: Items must be returned in their original, unused condition, with no washing, damage, or missing original tags and packaging.

 Damaged, Defective, or Incorrect Items


Please inspect your package upon arrival. If you encounter any of the following issues, contact us within 48 hours:

Items damaged during shipping

Receiving incorrect items (wrong product sent)

Items with manufacturing defects

Solutions: We will cover the full cost of return shipping for these cases. We will arrange for an immediate replacement or a full refund at your request.

How to Initiate a Return (4 Simple Steps)

To ensure a smooth refund process, please do not send items back without prior communication:

Contact Support: Email our official support team at lineahomeservice@outlook.com with your order number and reason for return (include clear photos for quality issues).

Obtain Authorization: Our team will review your request within 24 hours and send you a Return Merchandise Authorization (RMA) number along with detailed instructions.

Arrange Pickup: For eligible returns, we will provide a Prepaid Shipping Label or coordinate a courier pickup. You will not be charged for return shipping.

Send the Package: Pack the item securely and hand it over to the courier.

Refund Information

Inspection Timeframe: We will complete the quality inspection within 3-5 business days after receiving the returned item.

Refund Path: Once approved, the refund will be automatically credited back to your original payment method.

Processing Time: Refunds typically appear in your account within 10 business days. If you do not receive your refund after 15 business days, please contact your bank or our support team for a transaction reference number.

Contact Us

If you have any questions regarding returns and refunds, please feel free to reach out:

Official Support Email: lineahomeservice@outlook.com

Response Commitment: We promise to reply within 24 hours on all business days.